~/corevista/legal/refund
Refund & Cancellation Policy
What happens to your money if plans change.
last_updated: 5 October 2026
01Scope
This policy applies to services and any products bought directly from CoreVista Technologies FZE LLC.
02Deposits and cancellations
Deposits are refundable in full if you cancel in writing at least 7 days before the agreed start date. For cancellations within 7 days, we may keep up to 25% of the deposit to cover planning already done.
03Work in progress
If a project is cancelled after it starts, you pay for work completed up to that point, calculated on the milestones in your proposal. Any amount paid above that is refunded.
04Defects
If a Deliverable does not meet the agreed specification, we will fix it at no cost. If we cannot fix it within a reasonable time, we will refund the fees paid for that Deliverable.
05Monthly support
Monthly plans can be cancelled with 30 days’ notice. The current month is not refunded; we stop billing from the following cycle.
06Hardware and third-party licences
Hardware and software licences bought on your behalf follow the supplier’s return and refund terms. Unopened hardware can usually be returned within 14 days, less any restocking fee charged by the supplier.
07How to request a refund
Email corevistatechnologies@outlook.com with your invoice number and reason. We reply within 5 working days. Approved refunds are paid to the original payment method within 14 working days.